Helpdesk Administrator

• Job Ref: Helpdesk Administrator
• Job Type: Permanent
• Location: Southend-on-Sea
• Salary: £19,000 - £23,000 pa

Job Description

The Role - Helpdesk Administrator

Our client is a facilities management company delivering mechanical and electrical services to various industries. They provide 14hr call out reactive services to the retail, office and education sectors. The position requires you to support a small Helpdesk team and supervisor in a number of different areas.

Job Responsibilities

• Job logging via our job management software platform
• Raising work orders
• Organising engineer visits with clients
• Data entry into our job management software
• Inputting reports following engineer visits into a client portal
• General administration duties in support of the Helpdesk
• Dealing with client queries and escalating as required

The Package

• Salary- £19k - £23k
• • Working Days: Monday to Friday (8:00am- 5:00pm)
  • Holiday entitlement
  • Pension scheme